(+34) 964 63 95 13
info@huellacanina.com
(+34) 964 63 95 13
info@huellacanina.com

Shipping & Returns

SHIPPING

The shipments can be done in two ways:

Home delivery customer (the customer can choose between the transport company SEUR or Express Mail).

By collection of the order by the customer in a collection point YUPICK! (Orders collects the customer in a place close to home with a large opening hours)

Delivery to the customer's address:

HuellaCanina.com deliver your order by courier agency (SEUR or Correos Express) in 24h/48h service, for orders always arrive at your destination quickly and in perfect condition. The customer can choose the carrier they want during the checkout process.

Orders will always be sent to an address. Transport companies do not ship to PO boxes.

Store pickup, prices for the Web and pick up your order in our physical store in Castellon, is necessary and required to show the print order placed by the Web.

Orders paid by Check / Money Order will be sent when we receive the amount in our bank account. This can cause a delay of up to 3 business days to ship the order.

Cash on delivery orders will be paid a fixed cost to the customer of 
2,95€This payment methodis not available in shipments outsideof Spain and Portugal.

The payment by PayPal will have a fixed cost of 1€.

All other forms of payment (payment by credit card, Bank transfer / Cash / Check), are free of charge for the customer.

The courier company delivery usually during business hours, so if you have a preference for delivery between morning or afternoon you can indicate this in the comments during the checkout process and SEUR and CorreosExpress will try to fulfill it to the best of its ability to route and schedule. Transport companies will not accept shipments to PO.

The transport company will tell you the approximate time of delivery by email to the email address provided by the customer.

All orders for Peninsula, Baleares Islands and Portugal above 40 €, will be in the form of prepaid. HuellaCanina.com not serving in the Community of the Canary Islands, Ceuta and Melilla.

Orders not exceeding 40 € will be borne by the purchaser. These shipping costs will be € 3.72 + VAT (4.50€) for Spain except Community of Canary Islands, Ceuta and Melilla, where HuellaCanina.com not serve.

HuellaCanina.com not be held responsible for the use of inaccurate or misleading information by our clients, including customer errors that have been committed at the time of register and derivatives not update data from the client.

Collection of the order by customer in a collection point YUPICK! :

The customer will choose a pickup point from the list that appears on the map. These delivery points are establishments that have extensive business hours (some of them are open even on Sundays). When you select one of these centers the customer can see the opening hours of the selected establishment.
The maximum weight to use this form of shipment is 20kg.
This delivery method has a delivery time of 72 hours.
This shipping method is only available for orders paid by credit card.
The minimum order for free delivery in the form of shipping is 20 €.
The orders under 20 € will have a 2.89€+VAT (3.50€) of shipping costs

RETURNS

This electronic contract is concluded under the Spanish legislation and in particular under the legal regime imposed by Law 34/2002 on Information Society and Electronic Commerce (LSSICE)

www.huellacanina.com works to your satisfaction with your purchase and therefore facilitates various methods for returns:
Possible cases of returns. Circumstances that may cause a return are the following:

The product is defective, broken, or has been damaged during the transport:

You can return the product and all accessories, assuming HuellaCanina shipping costs that are generated by the delivery of the product and return the same.
HuellaCanina proceed to the return of the product at no cost to you.
Shipments by agency lead breakage and loss insurance included, and any failure or breakage will be stated in the delivery note and it is imperative that we communicate by mail to info@huellacanina.com at the earliest possible date of receipt of the merchandise for us to process this incidence and proceed to resend the product.

Returns:

Before making a return, please send an email to the following address: info@huellacanina.com detailing the reason for return, your personal data, telephone and invoice number. You can return the product received if it finds that does not meet their needs. The exercise of this right of withdrawal will be carried out within a maximum period of 14 natural days from receipt.
In case of return each party will assume the cost of one of the shipments, one postage will be paid HuellaCanina and another the customer.
The refund of the purchase will be made once it has been checked the condition of the goods and the same means of payment used for payment of the order.

The customer has not received the order and wish to cancel or modify the order:

The delivery may be delayed for several reasons. If I were exhausted any of the products you order, we will inform you as soon as possible the delay and would offer a similar product. If you want you can expect to have available material or cancel the order. For reasons that delayed our transport service, we will process the complaint to get in touch with you and agree on delivery.
If your order has not begun to be processed, you only need to inform us of your modification or cancellation by email and will have no cost to you.
Before opening any products, please verify that all matching products you ordered (model, color, size, finish, etc ...), making an immediate payment, in case there is an abnormality. In case of failure in any product, please do not remove it from its original packaging.
It must submit the exercise of these rights through the mail info@huellacanina.com
All product returns with its original packaging should be addressed to the following address:
HuellaCanina
C / Guitarista Fortea, 19, cp: 12005 Castellon de la Plana

Download Conditions Returns
Download Form ReturnsDownload Conditions Returns

Guarantees
All our products are guaranteed against manufacturing defects for two years from the date of purchase. The warranty does not cover damage caused by improper use or normal wear.

CANCELLATION OF ORDERS

Orders are considered firm once our software sends an email confirming the acceptance.

Orders may be canceled immediately after it was made, and before it is sent.
 

SHIPPING COST TO HOME DELIVERY BY DESTINATION

Destination Delivery Shipping by SEUR or by Correos Express Orders over to 40€ Orders under 40€
Península, Baleares Islands and Portugal 24 - 48 hours Home delivery FREE shipping Shipìng cost 3,72€+VAT (4,50€)
Canary Islands, Ceuta and Melilla HuellaCanina No service
Andorra 24 - 48 hours

Orders will be collected by customer in the delegation of SEUR in La Seu D'Urgell

FREE shipping Shipìng cost 3,72€+VAT (4,50€)

SHIPPING COST TO COLLECTION POINT BY DESTINATION

Destination Delivery Shipping by YUPICK! Orders over to 20€ Orders under 20€
Península 72 hours Delivery COLLECTION POINT YUPICK! FREE shipping Shipping cost 2.89€+VAT(3.50€)
Portugal, Baleares Islands, Canary Islands, Ceuta and Melilla HuellaCanina No service
Andorra HuellaCanina No service
 

SHIPMENT TO OTHER COUNTRIES

Destination Delivery Shipping by SEUR Orders Over
40€
Orders Under
40€
France 2 - 3 days Home Delivery

Shipping Cost
6.94€+IVA
(8,40€)

Shipping Cost
10.66€+IVA
(12,90€)
Germany  3 - 4 days
Belgium 3 - 4 days Home Delivery

Shipping Cost
11.07€+IVA
(13,39€)

Shipping Cost
14.79€+IVA
(17,89€)
Luxembourg 3 - 4 days
Netherlands  3 - 4 days
Italy  3 - 4 days
UK  3 - 4 days
Austria  3 - 4 days

 

Dowload Conditions Shipping & Returns Descargar Condiciones de Uso

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